Everything about the AI phone agent
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What it is and how it sounds
What is an AI phone agent and what can it do for my business?
An AI phone agent, also known as an AI voice agent, is a digital assistant that can answer phone calls on behalf of your business. SpeakFlow can, for example, answer frequently asked questions, collect callers’ details, record call-back requests and book appointments.
Exactly which tasks it performs is something we decide together, so that it fits your business, your way of working and your customers.
Does SpeakFlow sound natural in Dutch?
SpeakFlow is designed to hold clear, natural-sounding conversations in Dutch. We tailor the wording, the greeting and the way callers are addressed to your business.
You can listen to your phone agent and test it thoroughly beforehand, so you know how customers will be spoken to before SpeakFlow goes live.
Will my customer know they are speaking to an AI assistant?
We think transparency matters. SpeakFlow can introduce itself at the start of a call as your business’s digital assistant.
How that is phrased is something we agree together. The phone agent does not have to pretend to be a human colleague in order to help a caller politely and professionally.
What it can do and what you decide
What happens if SpeakFlow cannot answer a question?
SpeakFlow is set up in advance with information and clear rules about what the phone agent may and may not do. If a question falls outside those rules, it does not have to invent an answer.
Depending on how it is set up, SpeakFlow can note down the caller’s details, create a call-back request or transfer the call to a colleague. That way you keep control over complicated, sensitive or unexpected situations.
Can SpeakFlow put appointments in my calendar?
SpeakFlow can be connected to supported calendar systems. During a call the phone agent can then look up available slots and, depending on the setup, book an appointment.
What is possible differs per calendar and per way of working. During the intake we look at which connection suits your business and which actions SpeakFlow may carry out on its own.
Can I decide what SpeakFlow says and does?
Yes. Together we decide which information SpeakFlow uses, which questions the phone agent asks, and when a call should be transferred or recorded as a call-back request.
The greeting, tone of voice, opening hours and conversation rules can all be tailored to your business. After the first setup we test various calls and adjust the phone agent where needed.
Fitting it to your business
Can I keep using my current phone number?
In many situations SpeakFlow can be connected to an existing phone number or used through call diversion. You can have the phone agent pick up when you are unavailable, outside opening hours or when it is busy.
What is possible depends on your current telephony provider and the setup you want. We check this before we configure the connection.
How quickly can SpeakFlow go live?
Setup usually takes a week: intake, configuration, testing and live. How fast it really goes depends mostly on how quickly your script and calendar are sorted.
No hardware is needed and nothing has to be installed on your computer.
Can SpeakFlow take several calls at once?
Yes. Where a single phone line would be engaged, SpeakFlow can speak to several callers at the same time. Nobody gets an engaged tone or a queue.
Will I hear what a call was about?
After every call you get a summary with who called, what it was about and what was agreed. By email or text, whichever you prefer.
Privacy and terms
How do you handle privacy and personal data?
Phone calls may involve processing personal data, such as a name, a phone number or information from the conversation. Which data is needed depends on what SpeakFlow is used for.
We agree in advance on the purpose of the processing, who has access, retention periods and any call recordings. Where necessary these agreements are set down in a data processing agreement.
We set SpeakFlow up so that no more data is collected than the agreed service requires. The precise technical and legal arrangements are discussed before the phone agent goes live.
Where is the data stored?
Calls are processed and stored with encryption within the European Union.
Does SpeakFlow speak languages other than Dutch?
Multilingual calls are part of the Plus and Enterprise packages. Which languages make sense in your situation is something we look at during the intake.
What does SpeakFlow cost?
There are three packages, each with a fixed monthly amount and a one-off setup fee. You choose on functionality rather than minutes; every package includes a number of minutes and a rate for anything beyond that.
Current amounts and what each package contains are on the homepage under Pricing.